Shipping Policy

We currently deliver across serviceable pin codes in India. Estimated delivery timelines are shared at the time of order confirmation and vary by location:

• Chennai and nearby areas: typically 3–5 business days from order confirmation.
• Rest of Tamil Nadu and neighbouring states: typically 5–7 business days from order confirmation.
• Remaining serviceable locations across India: typically 7–10 business days from order confirmation.

These are estimates, not guaranteed delivery dates, and may vary based on stock availability, your exact location, and courier/logistics conditions at the time.

We offer free delivery within our serviceable areas, as communicated to you at the time of order. Redelivery due to an incorrect address, unavailability at the scheduled time, or an inaccessible location may attract additional charges, which will always be communicated to you before rescheduling.

• Every order is confirmed via a call, SMS, WhatsApp, or email before it is dispatched.
• Once shipped, you'll receive a tracking number via SMS and email to monitor your delivery status.
• You can also check your order status anytime using our Track Order page.

• Your mattress arrives vacuum-sealed and roll-packed, along with any free gifts included in your order.
• Our delivery team unloads and, where opted, unpacks and sets up the mattress at no extra cost.
• Packaging materials are removed by our team at the time of delivery.
• A cutting tool and unwrapping guide are included so you can open the pack safely if self-unpacking.

It is your responsibility to ensure someone is available to receive the delivery, and that the delivery address and access details (for example, stairs or lift availability) are accurately communicated at the time of order.

If you wish to reschedule a confirmed delivery, please inform us at least 24 hours in advance where possible. Title and ownership of the product passes to you only upon successful delivery.

We are not liable for delays caused by events outside our reasonable control, including transport strikes, weather conditions, courier/logistics partner delays, or natural disasters (“Force Majeure”). We will inform you as soon as reasonably possible of any such delay and take steps to minimize its impact.

If delivery is delayed by more than 10 days beyond the originally communicated date for reasons within our control, you may contact us to cancel the order and receive a full refund (for prepaid orders) or simply decline the COD delivery.

If you receive a damaged, incorrect, or missing item, please contact us within 72 hours of delivery with your order invoice, photos or video of the packaging and product, and an unboxing video if available. See our Return & Refund Policy for full details.

For any questions regarding shipping or delivery, please contact us:

• Email: support@sleepupmattress.com
• Phone: +91 7904114011
• Customer Support Hours: Monday to Saturday, 9 AM to 7 PM