100-Night Trial, Return & Refund Policy

Sleep experts find it takes at least 25 nights for your body to fully adjust to a new mattress — that's why we give you 100 nights to experience your SleepUp Mattress risk-free. The trial starts on the day your mattress is delivered and runs for 100 nights from that date.

Your mattress arrives vacuum-sealed and roll-packed. Use the cutting tool and unwrapping guide included in your welcome package to remove the plastic — you don't need to keep it on during the trial. Within a few hours it will self-inflate and be ready to use.

To start a return or exchange within the trial period, email us at support@sleepupmattress.com. We'll arrange for our return partner to collect the mattress and process your refund once our quality assurance team approves the return (pickup charges below).

• Applicable only on mattress purchases made directly through sleepupmattress.com.
• Not applicable to orders placed via marketplaces (Amazon, Flipkart, etc.) — those follow the respective marketplace's return policy.
• Applicable only to standard size mattresses — custom sizes are not eligible for the trial (see below).
• Limited to the original purchaser of a genuine SleepUp product.

You do not need to keep the original cover to return your mattress. However, the mattress must be in donatable, clean condition — free of stains, tears, odours, or damage caused by use — all returns are reviewed by our quality assurance team before being accepted. Photographic proof of the product's condition may be requested to process your return.

We recommend a minimum trial of 2 weeks before deciding to return — it takes time for your body to adjust to a new mattress, and most customers find the difference is worth it once they push past the first couple of weeks.

Gift deduction: 50% of total gift MRP (₹3400) = ₹1700. Return pickup within Tamil Nadu: ₹499. Outside Tamil Nadu: actual courier charges, quoted before scheduling.

• One-time exchange within 100 nights (firmness/size).
• Exchange shipping (TN): ₹999 (pickup + re-delivery).
• Outside TN: actual courier rates (quote shared before scheduling).
• 100-night clock does not reset; remaining nights continue from original delivery date.

• Physical damage: cuts, burns, holes, pet damage, indentations.
• Hygiene issues: heavy stains, persistent odour, spills, mould/mildew, infestations.
• Protector not used from Day 1 leading to visible soiling.
• Improper base: broken/sagging cots, uneven slats (>3"), damp floor, folding/rolling.
• Commercial use — residential only.
• Custom sizes, special orders, demo units — trial not applicable.

• Pickup scheduling (TN): 24–72 hours.
• Courier transit to Chennai hub: 5–10 days.
• QC at hub: 24–48 hours.
• Prepaid: refund within 7 business days after QC.
• COD: refund via bank/UPI within 7 business days after QC.
• Total from pickup to money received: ~15–20 days.

If you receive a damaged, incorrect, or missing item, please contact us within 72 hours of delivery with:

• Order invoice.
• Photos or video of the packaging and product.
• An unboxing video, if available.

We offer a 15-year warranty against manufacturing defects, covering your mattress from the date of delivery.

Covered

• Sagging or indentation deeper than 1 inch (2.54 cm).
• Manufacturing defects in the foam or core material.
• Zipper or cover stitching defects.

Not Covered

• Normal wear and tear.
• Comfort preference changes (firmness/softness).
• Damage from improper use, an incorrect base, or misuse.
• Stains, burns, or tears from liquids or pets.
• Products purchased from unauthorized sellers.

Claims made after the first year are subject to a prorated credit based on the remaining warranty years.

To start a return or exchange, contact us at support@sleepupmattress.com or call +91 7904114011. Terms & Conditions apply.